Upgrades - Additional Forms - Forms are a good way of receiving feedback from site visitors with a lowered risk of receiving spam emails. This is because the email that a forms send to is a hidden thing and is harder for "email harvesters" to find and add to their list of targets.

Website packages do include forms as a standard, however there are many types of forms. You might need one as a standard contact form and another one to use as an order form or perhaps you need to have a form send to a different person.